Wednesday, November 01, 2006

Motorola and user dissatisfaction

Ease-of-use dogs Moto
In the survey of 55 Motorola customers, 78% said they wouldn't buy a Motorola handset again, with the majority citing problems with usability. The figure was slightly higher among first-time Motorola users. As many as 85% of the 48 first-time Motorola users in the poll want to switch to another manufacturer.
Do you think this has further implications for other mobile phone manufacturers or companies that provide mobile services?


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